The subsidiary of a multinational pharmaceutical company was struggling every month to close their accounts on time and inform their headquarters of the results. Compared to their goal of taking 4 days to send monthly reports, it often took up to a week.
The Improva team realised in the pre-change project analysis that even though the corporate information systems did not help, many of the issues that caused delays in the financial economics department could be avoided.
The head of the monthly closing of accounts was an expert technician but he lacked management habits and the necessary tools. More often you would find him doing accounting than helping his teams carry out accounting without interruptions or ensuring that all necessary information came promptly by communicating with other areas. A better and systemised management do more for achieving closing deadlines than any technological investment that were demanded.